Siena
Siena is an AI customer-experience platform aimed at commerce brands that need support automation with a warmer tone than a bare FAQ bot. Customer-service teams connect helpdesks and store tools, let agents answer shopper tickets and track orders, and use reviews automation plus Ask-style insights across past conversations. A shopping agent appears in the product navigation as coming soon rather than a generally available feature, so buyers should treat commerce upsell agents as roadmap unless confirmed live on their account. Commercial packaging is quote-oriented: a monthly platform fee plus per-automated-ticket pricing rather than a free self-serve forever plan. Limitation: the platform fee and usage charges add up for high-ticket catalogs, and brands still need escalation paths when empathy automation is wrong. Confirm which agents are generally available before contracting.
Key features
- AI customer-service agents for commerce support tickets
- Integrations with common helpdesk and ecommerce stacks
- Reviews automation and conversation-insight tools
Limitations
No free plan; public packaging centers on a monthly platform fee (about $750 in our notes) plus per-automated-ticket charges, and the shopping agent is marked coming soon on the site.
Links
Pricing
Price checked: 2026-10-18. Source: official pricing page.
Free plan: No (No free plan shown; quote via form)
| Plan | Monthly | Annual (per month) | Billing unit | Notes | Source |
|---|---|---|---|---|---|
| Platform fee | $750 | Not listed | flat | Core AI engine + unlimited sandbox | Source Price checked: 2026-10-18 |
| Automation Pack | Not listed | Not listed | usage | $0.90 per automated ticket (usage-based) | Source Price checked: 2026-10-18 |
"Not listed" means the official page shows no list price for that billing period (often contact sales). We never fill gaps from third-party sites.